Customer Care Claims Form
Have a problem with your delivery?
These things happen. We have a dedicated claims team to make sure you are satisfied with your order from Modern Miami. Please fill out this form and upload pictures pertaining to your claim. Our customer service claims department will assess the problem in a timely manner and contact you according to your information on file. Please make sure you enter your order number below.
Please be advised that claims resulting in orders/replacements directly from the manufacturer will be prolonged. The timeline varies from 4 to 12 weeks; depending on current availability and ship time. Also please be aware that claims resulting in a transportation claim will be closed until resolution is reached with the freight company.
Please read carefully before submitting your form
To help expedite your claim here are some quick help tips
- Please make sure to add close up images of the damage and/or defect and full item images
- Please provide as much information as possible. The SKU and multiple images are needed in order to process this claim.
- Please be advised that the timeline for claim handling varies; delays may occur if further handling and/or ordering is required through the manufacturer.
After submission we will get back to you via email in 3-5 business days.