TERMS & CONDITIONS OF PURCHASE FROM MODERNMIAMI.COM

By agreeing to purchase merchandise from ModernMiami.com, you are accepting and agree to be bound by each of the following terms and conditions (also referred to as "Agreement").

Condition of Products

 

Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.

Corrections to Data

 

Although these cases are rare, there may be information on ModernMiami.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, whether or not relevant orders are pending.

Delivery

 

All delivery dates contained on ModernMiami.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $95 will be charged to his/her account. Customer understands that delays caused by logistics or third party production schedules are beyond control of Modern Miami. Modern Miami has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies.

Return Policy

 

At Modern Miami, we want our customers always to have an enjoyable experience, from your first glimpse at our online store to when you enter our stores, all the way until you finalize your purchase. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 7 days after delivery. Please be sure to familiarize yourself with the Return/Cancellation Policy and Order Receiving Policy before completing your order.

 

To Return Items

Please contact our Customer Service to get a return authorization number at (754) 217-3249 within seven (7) days of delivery.

 

Unopened items Returns Policy

  • Unopened returns will be subject to a 20% restocking fee (minus applicable delivery charges) if the product is in its unused, new condition  
  • Products that have been opened, damages, scratches, assembly marks, etc. or any will not be eligible for a return  
  • All returns are subject to an inspection upon return  
  • The customer is responsible for any return delivery charges
  • The customer MUST provide insurance for all return shipments
    • If product is received damaged and no insurance is provided, Modern Miami is not responsible for processing the return.

 

Opened items Returns Policy

  • All opened returns are subject to a 35% restocking fee (minus applicable delivery charges)
  • All products must be returned in the original packaging containing all parts  
  • If you have requested assembly service or do not have the original packaging, you are still responsible for obtaining the original packaging
  • All returns are subject to an inspection upon return  
  • The customer is responsible for any return delivery charges
  • The customer MUST provide insurance for all return shipments
    • If product is received damaged and no insurance is provided, Modern Miami is not responsible for processing the return
    • If product is received damaged Modern Miami will refuse shipment and the customer is responsible for processing a claim with their shipping carrier.

 

Non-Returnable Items

  • Special Orders
  • Clearance Items
  • Closeout Items
  • Floor Models
  • Special Sale Items
  • Modified, Altered, or Used items
  • Personal Use Products such as; Mattresses, Bedding, Pillows, etc.
  • Any Item not in Resalable Condition.

 

***Additional Disclosure:  Customer is responsible for measuring their space and to make sure that the furniture will clear all doorways, stairways or elevators, and home/room access points.  The Customer is responsible for ordering the correct configuration, size, material and color. Any exchanges or returns are subject to the standard return policy and/or additional return delivery fees.

 

Cancellation Request Policy

  • Cancellations made within 48 hours are not subject to additional charges.
  • Cancellations made after 48 hours and your order has not shipped are subject to a $50 fee.
  • Once an order has already shipped, it cannot be cancelled, rerouted or redirected.  Please refer to our standard return policy.

 

Special Order Return/Cancellation Policy

  • Special Orders are not returnable, no exceptions.  
  • If a customer chooses to cancel a Special Order they will forfeit their security deposit.

 

Special Order and Backorder Delays

  • We will work hard to insure that there will be no delays, however, in the event they do happen, don’t panic!  Our beautiful merchandise comes from our business partners all over the world, and as you can imagine, things can happen that are outside of our control, but we will do our best to keep you informed of any changes.  
  • Modern Miami is not responsible for delays in general stock replenishment.  
  • Special Orders will not be eligible for a refund or rebate based on late merchandise arrival.  Please see Special Order Return/Cancellation Policy.

 

Refund Process

  • Returned items will be inspected upon receipt to our warehouse, to ensure that they are in new condition.
  • Any items returned in new condition with its original packaging will incur a return shipping fee (if applicable) which will be deducted from the refund amount.
  • Any items returned in new condition but without its original packaging will incur up to 35% restocking fee and a return shipping fee (if applicable), which will be deducted from the refund amount.
  • Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
  • Return shipping is the same rate as our basic shipping fee.
  • The original shipping or delivery charges are non-refundable.
  • After we have inspected the returned goods, it generally takes 7 to10 business days for a refund to be credited back to you.
  • For any assistance, call our Customer Service Department.

 

Order Receiving Policy

  • At the time of delivery, the carrier will provide you with a receipt and a Bill of Lading.  Both are your record of shipment, an agreement of delivery, plus confirmation of the condition of your item(s).
  • Thoroughly inspect your cargo at the time of delivery before you sign all documents.  Do not sign the Bill of Lading until you have examined each item.  Any damages received in transit that is not accounted for on the Bill of Lading are not the responsibility of Modern Miami and are not eligible for return or refunds.  Keep in mind, damage can happen even if the box looks okay.   If you are unable to inspect and/or if you suspect there are damages (even non-visible), please follow the following instructions:
    • At time of delivery in the presence of the delivery driver, open all items and inspect for damage.
    • If damage is present- When signing for delivery, clearly notate “DAMAGED UPON ARRIVAL” on the Trucking Company Receipt or Bill of Lading (BOL).
    • If the driver is unwilling to wait, you MUST notate “TRUCK DRIVER REFUSED TO WAIT” and “BOX(S) IS DAMAGED”.
    • If anything is missing, you MUST list all missing items on the BOL.
    • Take pictures of the packaging and items when being unloaded
    • After photos are taken, you may refuse delivery of your merchandise.  Please notify Modern Miami immediately after refusal
  • If there are damages, follow the instructions above and refer to our “Claims Policy”.

 

claims

 
  • Claims made for newly delivered merchandise must be made within 24 HOURS of receipt of product.
    • Claims must be completed online with uploaded photos (Following the instructions in “Delivery Receipt Instructions”
  • Resolution of claims other than what was noted on the delivery receipt is upon the discretion of Modern Miami
  • Any claims filed after 24 hours and/or that do not follow the proper policy instructions are up to the sole discretion of Modern Miami to resolve
  • Only Modern Miami Corporate Claims Department is responsible for resolving your claim
  • All properly submitted claims will be resolved within 3-5 business days
  • It is the responsibility of the customer to verify the receipt of their filed claim
  • Modern Miami store is not responsible to resolve any transportation damage claims if the customer did not notate damage/missing parts (items) on the BOL.

Discounts/Coupons

 

 Special coupon codes and special orders cannot be combined.

Hours of Operation

 

 

Monday 10:00 am – 6:00 pm
Tuesday 10:00 am – 6:00 pm
Wednesday 10:00 am – 6:00 pm
Thursday 10:00 am – 6:00 pm
Friday 10:00 am – 6:00 pm
Saturday 10:00 am – 6:00 pm
Sunday 11:00 am – 5:00 pm

Incorporation of Customer Service Information

 

The information provided in Customer Service Information is hereby incorporated into this Agreement.