TERMS & CONDITIONS OF PURCHASE FROM MODERNMIAMI.COM
By agreeing to purchase merchandise from ModernMiami.com, you are accepting and agree to be bound by each of the following terms and conditions (also referred to as "Agreement").
An order may be canceled, without any cancellation charges, with a $50 processing fee, within 48 hours of placement or until the ordered products are placed in transit, whichever comes first. To cancel an order, please call us at (866) 451 - 1106
An order may be cancelled while the merchandise is in transit, provided however that customer's will be charged for the cost of round-trip shipping of merchandise. For the purpose of this Agreement, merchandise is "in transit" after it has been deposited with a cargo carrier and before it is accepted by the customer.
ORDERS ACCEPTED BY THE CUSTOMER OR SPECIAL ORDERS MAY NOT BE CANCELED. A special order is an order of custom furniture in terms of size, material, or color pattern; floor model items, clearance items, inventory sale items, items sold subject to a special discount.
Returns or Exchanges of regular merchandise can be made within 30 days of receiving the product. All returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). A 20% restocking fee is applied to all returned merchandise. Prior to returning the products, customers must email or call us for Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted.
Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator. Customer takes full responsibility for ordering the correct configuration, size, material and color.
Shade, texture and grain variations can occur in natural products, such as leather, stone and wood. Color representations may be vary based on computer settings and display technologies and cannot be disputed by the customer. The shipping must take place at the customer's expense. In case the merchandize is damaged within the 30-day period or thereafter, the customer's rights shall be limited to the manufacturer's warranty, if any.
All delivery dates contained on ModernMiami.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $95 will be charged to his/her account. Customer understands that delays caused by logistics or third party production schedules are beyond control of Modern Miami. Modern Miami has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies.
Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.
Although these cases are rare, there may be information on ModernMiami.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, whether or not relevant orders are pending.
If the customer has any claims other than what was noted on the delivery receipt, It is upon the discretion of Modern Miami to resolve the matter. If the customer has failed to follow our terms and conditions as per agreement to purchase from Modern Miami, we would not be responsible for any damages, shortages or any other claims.
All claims will be resolved and authorized only by the Claims Department Manager of Modern Miami (not by the sales representative or the delivery team.) Each and every claim must be properly filed within 24 hours, in order to be considered. Customers must file a claim at the claims form with all required information including a few images of the damage. All properly submitted claims would have a resolution after a 72 business hour reviewing time.
It is the responsibility of the customer to file a claim and to call us to make sure that we received the claim and all needed information. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "TRUCK DRIVER REFUSED TO WAIT" on the bill of delivery and refuse the shipment.
It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.
Modern Miami is not responsible to resolve any claims if the customer has signed the delivery receipt without any notation of missing parts or damages as all sales are final.
Items prior to being shipped out are thoroughly inspected by quality control, and then again in our warehouse. Because of this, furniture deliveries are received in good condition UNLESS damaged in transit.
You have both a right AND a responsibility to inspect all items carefully during the delivery.
STEP 1 At the time of delivery, Open the items out of the packaging to check for damages in presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write “Damaged” and “Furniture Damaged” on the delivery receipt.
STEP 2 If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:
- If it is damaged, you MUST write “Product Damaged” on the tracking company's receipt called proof of delivery or the Bill Of Lading (BOL) prior to signing off on it.
- If anything is missing, you MUST list the missing items on the delivery receipt.
- You MUST retain applicable packaging materials, and notify us immediately at (866) 380 - 7123
- Take pictures of the damaged items immediately.
- Then, file a claim within 24 hrs using form: http://www.modernmiami.com/customercare
In the event that damage is not noted on the waybill when signed "received in good condition", on the delivery receipt or the applicable packaging materials are not retained, would make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help out with any claim filed.
If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a processing fee.
What if I'm unavailable to receive my order?
Once a customer rep notifies you about your order ready to ship, you must make yourself available within 2-3 weeks to accept delivery. The tracking company will call you to schedule the exact date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged. Redelivery fees may apply.
All deliveries are insured, therefor all claims noted at the time of delivery will be filed with the shipper by Modern Miami only upon receiving a claim from the customer. If the damage is severe, you agree to refuse ONLY the item that is damaged and make notations on the freight bill. Customer must take photographs of the damaged piece(s) whether the damaged piece is accepted or refused at the time of delivery, and shall provide such photographs to Modern Miami Store upon request.
If the damage is not severe and you agree to receive a discount covering the cost of repairs, you must to file a claim with Modern Miami immediately by providing images of the damage in order for us to estimate the repair charges.
- All items refused due to damage at the time of delivery will be replaced upon availability.
- The freight company’s receipt should not be signed before you have completed the inspection. Please make sure to have some company to help you unpackaged and inspect the merchandise as the driver will not allow a lot of time for inspection since the delivery type you have selected is "curb side"
- If the driver refuses to wait for you to complete the inspection, make a notation on the waybill, sign it with the following notation: "TRUCK DRIVER REFUSED TO WAIT." And refuse the delivery. We will then rearrange to have the furniture redelivered. If you have refused delivery because the driver did not allow time for inspection, you must contact Modern Miami Store so that we can reschedule delivery.
- If any damage is observed during the inspection, you may refuse to accept the damaged item. you choose to accept the shipment, make sure that all damage observed by you is itemized on the freight company’s receipt.
- If the delivery is incomplete (i.e. one of the ordered items is missing), you must Note of the shortage on the receipt.
In the event that damage is not noted on the waybill when signed "received in good condition" on the delivery receipt, or the applicable packaging materials are not retained, customer may not then file a claim with the tracking company. IF YOU REFUSE TO ACCEPT DELIVERY OF YOUR ORDER FOR ANY OTHER REASON THAN THE PRODUCT BEING DAMAGED IN TRANSIT, YOU ARE LIABLE FOR ALL OUTWARD AND RETURN FREIGHT CHARGES INCURRED BY YOUR REFUSAL.
Any unpaid freight charges will be deducted from your refund. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs. If you need to confirm the boxed dimensions of a product, please contact us prior to placing your order.
Special coupon codes and special orders cannot be combined.
|Monday||10:00 am – 6:00 pm|
|Tuesday||10:00 am – 6:00 pm|
|Wednesday||10:00 am – 6:00 pm|
|Thursday||10:00 am – 6:00 pm|
|Friday||10:00 am – 6:00 pm|
|Saturday||10:00 am – 6:00 pm|
|Sunday||11:00 am – 5:00 pm|
The information provided in Customer Service Information is hereby incorporated into this Agreement.